Oversight's production infrastructure experienced an unexpected host outage that resulted in temporary unavailability of our US Customer Portal and Workbench services.
Impact: The Customer Portal and Workbench services were unavailable between 5:11 PM and 6:24 PM.
Resolution: The issue was identified and resolved, and full service was restored by 6:24 PM. All systems are now operating normally.
Next Steps: We are reviewing the incident to further strengthen platform resilience and reduce the likelihood of similar disruptions in the future.
We apologize for any inconvenience this interruption may have caused and appreciate your patience. If you have any questions or require additional information, please contact our support team.